By submitting payment, the client acknowledges and agrees to the following terms:

1. Nature of the Work

   I acknowledge that I am purchasing a unique, custom-made artwork. Each piece is handcrafted on a made-to-order basis.

   2. Timelines and Delays

   Production Queue: Projects are handled on a first-come, first-served basis.

   Estimated Wait Times: Due to the custom nature of the work, wait times can range from an average of 12 to 36 months.
   

   No Guaranteed Deadlines: Completion dates are estimates and not guaranteed. Delays may occur at any time without prior notice.
   

   All works are handcrafted exclusively by a single artist. Consequently, production schedules are subject to adjustment in the event of illness, personal emergency, or scheduled studio closures. We appreciate your patience as we prioritize the quality and craftsmanship that only a solo operation can provide.

   3. Refund and Return Policy

   Due to the bespoke nature of these products, all sales are final. Once a deposit is paid:

   No returns or refunds will be issued under any circumstances.

   Transfer Option: You may transfer your deposit to a different project or another individual only if production on the original project has not yet begun. If you transfer your project you retain your place in queue.

   Transfer Limits: The new project must be of equal or greater value. Deposits cannot be applied to "Limited Edition" or ready-made items.

   4. Shipping, Damage, and Fees
   

   Shipping Costs: Clients are responsible for all shipping fees, as well as any applicable import duties or tariffs.<br>

   Damage in Transit: If an item arrives damaged, we offer one complimentary repair. However, the client is responsible for all shipping costs associated with the repair. Any repairs after that will need to be assessed on a per-case basis.

   5. Payment Plans/Deposits

   Queue Placement: Your project enters the production queue upon receipt of the first payment/deposit.

   Automatic Billing: Payment plan instalments are automated. Please ensure your payment information is up to date to avoid service interruptions. Please be advised that three failed payment attempts will result in the cancellation of your project. Due to the custom nature of our work, any payments made prior to cancellation are non-refundable.

   Final Payment and Abandonment Policy: Upon completion of your project, the remaining balance is due immediately. We will make reasonable attempts to contact you via your provided email, social media, or phone for a period of seven (7) days. If the balance remains unpaid or we receive no communication within 30 days of completion, the project will be considered abandoned. In such cases, all prior payments will be forfeited, and the artisan reserves the right to sell or auction the item to recover production costs and storage fees.

   Completion and Delivery: If you have chosen the payment plan option and your project is finished before the plan ends, we will hold the item until the final payments are made or the full balance is paid. Items will only ship once the balance is paid in full. You may pay off your remaining balance early at any time to expedite shipping.